We exist to serve our customers. We work to exceed their expectations and know that their satisfaction is a reflection of how a they feel about interacting with our people, products and brands.
Foundation Auto team members are valued, treated with respect and rewarded for their work. We focus on the six key attributes of successful teamwork:
Commitment to team success: Team members share common goals, values, beliefs, as well as commitment and motivation to succeed.
Interdependence: Team members support each other. There is no success for an individual if other members of the team fail.
Interpersonal skills: Foundation Auto team members respect, support and uphold realistic mutual expectations of their peers.
Open communication: Team members give and accept feedback as well as cultivating team spirit of constructive criticism.
Team composition: We work to put the right people in the right place doing the right thing. Specific tasks are handled by specific roles, and specific roles require specific talents and skill sets.
Commitment to team leadership and accountability: Team members are given certain freedom when it comes to decision-making, they accept individual accountability and personal responsibility for their actions.
HONESTY & INTEGRITY:
Foundation Auto employees demonstrate sound moral and ethical principles at work. Honesty and trust are central to integrity. They act with honor and truthfulness with customers and each other.
Foundation Auto loves new ideas, creative thoughts, and new imaginations. We strive to create better solutions that meet new requirements, unarticulated needs, or existing market needs.
We push for ongoing improvement of products, services and processes through incremental and breakthrough improvements using the four-step quality model.
Plan: Identify an opportunity and plan for change.
Do: Implement the change on a small scale.
Check: Use data to analyze the results of the change and determine whether it made a difference.
Act: If the change was successful, implement it on a wider scale and continuously assess your results. If the change did not work, begin the cycle again.