CUSTOMER SATISFACTION:
We exist to serve our customers. We work to exceed their expectations and know that their satisfaction is a reflection of how a they feel about interacting with our people, products and brands.
 

TEAMWORK:
Foundation Auto team members are valued, treated with respect and rewarded for their work. We focus on the six key attributes of successful teamwork:
 

  • Commitment to team success: Team members share common goals, values, beliefs, as well as commitment and motivation to succeed.

  • Interdependence: Team members support each other. There is no success for an individual if other members of the team fail.

  • Interpersonal skills: Foundation Auto team members respect, support and uphold realistic mutual expectations of their peers.

  • Open communication: Team members give and accept feedback as well as cultivating team spirit of constructive criticism.

  • Team composition: We work to put the right people in the right place doing the right thing. Specific tasks are handled by specific roles, and specific roles require specific talents and skill sets.

  • Commitment to team leadership and accountability: Team members are given certain freedom when it comes to decision-making, they accept individual accountability and personal responsibility for their actions.

HONESTY & INTEGRITY:
Foundation Auto employees demonstrate sound moral and ethical principles at work. Honesty and trust are central to integrity. They act with honor and truthfulness with customers and each other.

INNOVATION:
Foundation Auto loves new ideas, creative thoughts, and new imaginations. We strive to create better solutions that meet new requirements, unarticulated needs, or existing market needs.

CONTINUOUS IMPROVEMENT:
We push for ongoing improvement of products, services and processes through incremental and breakthrough improvements using the four-step quality model.

  • Plan: Identify an opportunity and plan for change.

  • Do: Implement the change on a small scale.

  • Check: Use data to analyze the results of the change and determine whether it made a difference.

  • Act: If the change was successful, implement it on a wider scale and continuously assess your results. If the change did not work, begin the cycle again.

WHAT DRIVES US

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© 2018 Foundation Automotive Corp.

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